Quality Assurance

WestCana sets the standards within the healthcare industry. With a strong and flexible management team, WestCana is able to respond quickly to customer needs and requests by continually monitoring satisfaction levels at client sites. WestCana also has an effective plan in place to ensure that we remain proactive with an emphasis on preventing any foreseeable issues. The majority of the facets of our prevention program double as quality measurements. Our lead hands, supervisors and managers conduct regular quantitative and qualitative audits of all staff members in all departments. Some of these audits include: resident room and public area audits, observational audits and food service audits. What sets WestCana apart is our hands-on approach to management and the excellent partnerships with our clients. WestCana's goals include:

• To provide outstanding quality of service, measured quantitatively and qualitatively
• To implement systems and initiatives that are supportive of the requirements of each facility, including licensing and accreditation
• To promote high morale, mutual respect, and a spirit of cooperative teamwork among WestCana employees
• To maximize cost efficiencies without compromising quality
• To give back to the community by supporting initiatives such as food banks in the Vancouver area and suburbs
• To aid facilities in consistently achieving accreditation